TERMS AND CONDITIONS OF USE
Terms of Business for Services effective from 15 December 2020 for the use of the dog walking facility provided by Paws at the Junction (“Paws”).
For the avoidance of doubt, you are solely responsible for any dog in your control whilst using Paws regardless of whether you are the legal owner of that dog. In the event that you are using Paws in your capacity as a dog walker
(professional or otherwise) with dogs of which you are not the legal owner, we rely on your representations that you have the legal owner’s consent to be in possession of the dog(s). Whilst these terms and conditions refer to ‘your
dog(s)’, this is to be taken to include dogs of which are within your control during use of Paws.
You are responsible for the welfare of your dog(s). We will not tolerate any abuse or mistreatment of any dogs at Paws. If we have any concerns about the welfare and or treatment of your dog(s), we reserve the right to make any
reports to the necessary authorities at our sole discretion.
You must never leave your dog(s) unaccompanied during use of Paws. Your dog(s) must not be allowed to use Paws without adequate supervision. For the avoidance of doubt, remaining in your vehicle while your dog(s) makes use of
Paws is not adequate supervision. Whilst we pride ourselves on Paws being a safe enclosed dog walking facility, you must ensure that you accompany your dog(s) at all times during your booked session.
You are solely responsible for any harm and / or damage caused by your dog(s) during the time you are using Paws, or using any other services provided by Paws, and you agree to indemnify Paws in full against any liability arising
from such harm or damage;
You agree that, by using Paw, we have relied on your representation that your dog(s) is in good health and is fully vaccinated and on a regular flea and worming regime.
In the event that you are a professional dog walker, you agree that, by using Paws, we have relied on your representation that your dog(s), and any dog(s) within your control, is fully and adequately insured. By using Paws you
agree that you have public liability insurance.
Use of Paws
You agree that if your dog(s) has previously shown or you are aware of any unwelcome, aggressive, procreative, or dangerous behaviour, you will take the necessary steps to ensure the safety of all and any other person(s) and
/ or dog(s) that are at Paws during your use, for example the use of a muzzle.
You understand that Paws will be available for your use in 1 hour or 30 minute booked slots. You agree that you will vacate Paws before the expiry of 55 minutes or 25 minutes in order to allow for the turnover of Paws to the
You agree to leave Paws in the same state it was in when you arrived. You are responsible for ensuring that all dog waste is disposed of appropriately. Paws will have poo bags available for your use however we cannot take any
responsibility for any harm or damage caused by the poo bags and / or for any harm and / or damage caused by other customers failing to dispose of dog waste.
You agree to notify a member of staff if you notice any damage to Paws (including the fences) / dog foul / inappropriate behaviour / anything else you reasonably believe we should be aware of.
We use our best endeavours to ensure that Paws is a safe facility for both you and your dog(s) however it is ultimately a field. You use the field at your own risk. Paws may be muddy and slippery when it is wet and there may
be standing water. You must exercise caution and common sense when using Paws.
Payment / Cancellation
Full payment (either agreed at the time of booking or subsequently with us) is to be made prior to use of Paws. You will not be permitted to use Paws until payment has been made in full. We accept payments via Paypal, our Timify
booking system, bank transfer or cash. Please ask a member of staff for details.
In the event that you need to cancel your booking of Paws, you must give us 24 hours' notice by contacting a member of the team. If you fail to provide at least 24 hours' notice, you will be responsible for paying the full fee
as agreed at the time of your booking.
In the unlikely event that we need to cancel your booking, we will provide you with a full refund. If we have had to cancel the booking due to a fault of your own, such as non-compliance with these terms and conditions, we reserve
the right to refuse a refund. This does not affect any of your statutory rights.
We will use its best endeavours to ensure the safety of you and your dog(s) whilst you are in use of Paws. In the absence of any negligence or other breach of duty by us, the use of Paws is entirely at your own risk.
In the absence of any negligence or other breach of duty by us, we are not responsible for any theft, damage, destruction of loss of your property or belongings while using Paws. This includes in respect of any vehicles, and
the contents of any vehicles parked at Paws during your visit.
We aim to be a safe space where you can confidently let your dog(s) off lead without having to worry about recall / the presence of another dog(s). Nevertheless, in the absence of any negligence or breach of duty by us, we are
not responsible for your dog(s) escaping and / or leaving Paws, or you encountering another dog(s). You must ensure that, at all times during use of Paws, you act as a responsible dog owner. We will check the Field daily to inspect
for any damage and will advise you accordingly.
If you have any complaints and / or concerns, including regarding another user of Paws and / or their dog(s), you must notify a member of the team immediately, or immediately after the end of your booked session. We will do
our best to fully investigate any complaint or concern that you have and provide you with a full response. Whilst we will deal with any complaint and / or concern in a fair manner, we reserve the right to use our sole discretion in
how to deal with any complaint and / or concern raised.
You consent to your dog(s) being video-taped, photographed and / or used in any media or advertising by us without prior approval. All such media remain the property of Paws at the Junction.
We will not tolerate any physical, verbal or other abuse to its staff or other customers. Threatening behaviour will not be tolerated. We reserve the right to refuse admission to any person(s) and / or dog(s) for any reason
it sees fit. We reserve the right to ask any person(s) and / or dogs(s) to leave Paws at any time.
No variations of these Terms and Conditions will have effect unless confirmed by us in writing.
IT IS IMPORTANT THAT YOU READ AND UNDERSTAND THIS STATEMENT BEFORE USING THE FACILITIES AT PAWS AT THE JUNCTION. IF THERE IS A TERM THAT YOU DO NOT UNDERSTAND, PLEASE DISCUSS IT WITH US BEFORE USING THE FACILITIES AT
PAWS. IF YOU ARE STILL UNSURE AS TO THE CONTENTS OR AN INDIVIDUAL TERM, WE SUGGEST YOU SEEK INDEPENDENT ADVICE BEFORE USING PAWS.
Get in Touch
07391 997 315